Delivery & Returns

PLEASE NOTE: YOU CANNOT PERSONALLY DELIVER TO OUR RETURNS ADDRESS

CHRISTMAS RETURNS POLICY

We are happy to offer a refund or exchange for items purchased after 7th November returned unworn and in perfect saleable condition within it's original packaging until Sunday 7th January 2024. Refunds will only be offered in accordance with your statutory rights (which remain unaffected). Please retain the receipt as proof of purchase.

All returned items must be unworn, unwashed & complete with original tags and/or packaging if applicable. If item doesn't meet these requirements we cannot accept a refund or exchange.

Any queries please email us at info@vincentiusbespoke.co.uk

RETURNS POLICY

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt for a refund and 28 days for an exchange, providing they are in an original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We cannot refund or exchange items that appear to have been worn, washed, or are not in original condition. Notes:

Please ensure you enclose a completed returns form with your order –

CLICK HERE FOR RETURNS FORM

Ensure your return is well packaged and meets all the conditions outlined at the bottom of this page.

If your return has been approved, then your refund or exchange will be processed, and a credit will automatically be applied to the original method of payment within 3-5 working days, depending on your bank. Or suitable exchange will be sent out to you.

WE DO NOT ACCEPT ANY OUTLET ITEM RETURNS AT OUR STORE

RETURNS ADDRESS

Vincentius Ltd,

Unit 15, Sefton Business Park, Olympic Way, Aintree,

L30 1RD

RETURNS GUIDELINES

All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable.

We are not responsible for the return shipping costs of the items.

All Items must be in an original, resalable condition.

Please make sure all returned items are well packaged, so as not to be damaged in the post.

Please make sure all return packages are sent with a trackable, insured service.

We cannot take responsibility for items damaged or lost in the return transit.

If you return an item from outside the UK, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. VINCENTIUS is NOT responsible for any return custom charges made.

Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.

CLICK & COLLECT IN STORE

We are pleased to be able to offer customers the option to Click & Collect their items in store for free. Once ordered items will be held until collection.

All items are to be collected at our store (address below)

Vincentius

8 Manesty’s Lane

Liverpool

L1 3DL

DELIVERIES (UK & International)

Vincentius ships orders on a worldwide basis.
We ship all of our UK mainland items via DPD courier service.
International deliveries will be posted via Royal Mail or DPD depending upon the location.
We ship all UK mainland orders on a next working day service (via DPD).
Please note: Next day deliveries apply if you place an order before 11am Monday - Friday. If you place an order over the weekend, the order will be processed on the Monday ready to be collected by DPD on the Monday or Tuesday. Please keep this in mind when you are placing an order so you have an idea of when you receive it.

*WE CANNOT ACCEPT ANY RESPONSIBILITY IF YOU SELECT "LEAVE IN A SAFE PLACE" WITH DPD