Terms and Conditions

PROMOTIONAL CODES
Vincentius reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed.

  • Promotional codes have no monetary value and cannot be exchanged for cash.
  • Promotional codes cannot be used in conjunction with any other offers or promotions.
  • Offers are not valid on sale items or other discounted products, unless stated otherwise.

ORDERING AND CANCELLING THE ORDER
When you order online you will be asked to check all your details before placing your order by clicking on the "Proceed to check out" button. Once you have ordered goods online, please check and confirm your order status by logging into your Account. We will also send you an e-mail confirming your order, however, please note that we shall not be responsible if our e-mail is identified by any webmail service as junk mail and undelivered/misdelivered.  Depending upon the courier service we use, you may be notified of your order dispatch status via Email or Text Message; whichever contact method you provided us with upon checkout.


Accepted payment methods for online orders:

• Maestro/Switch
• Mastercard
• Visa
• Visa Debit
• Visa Electron
• Solo


CURRENCY
The Customer shall pay the price of the goods in pound sterling. If a credit/debit card associated with a different currency is used, additional bank charges may apply.

IMPORTANT INFORMATION
For your security, your billing name and address must match that of the credit/debit card used for payment. We reserve the right to cancel any order/s that does not match this criteria.

CHANGES TO THE DELIVERY ADDRESS, METHOD OF PAYMENT AND INFORMATION ON ACCOUNT
When ordering from our Website, you can contact us to give us a different delivery address or change your method of payment. You can also e-mail us through our Website to: Select a different delivery address, Change your method of payment, Change your address/telephone number or any other contact details.

ORDER CANCELLATION
On some occasions, orders or parts of an order may be cancelled by our system due to:

• Problems with processing payment information.
• Unavailability of the item(s).
• Inability to deliver to the address provided.
• Your request for cancellation.
• Duplication of the orders.

If you would like to cancel your order please e-mail info@VincentiusBespoke.co.uk with your order number. If your order has already been dispatched, we will notify you of this fact. Once you receive the item(s), please return them in accordance with the returns procedure below.

RETURNS PROCEDURE
Order Cancellation
If for any reason you are not satisfied with the goods you ordered, you have the right to cancel the contract with us within 14 working days of receipt of the goods. You must notify us by e-mail: info@vincentiusbespoke.co.uk.  

You will be required by the terms of this Contract, to return the goods to:

Vincentius Bespoke
9 Queen Avenue
Dale Street
Liverpool
L2 4TZ

Company number 11302031

ICO:00011527944

In such cases and, provided the goods are received according to this Procedure we will reimburse the cost of the goods within 30 days of receiving your returned goods.
If you return the goods for reasons other than Incomplete delivery, or Incorrect delivery, or Goods being defective you will be responsible for arranging and paying for the return of the goods to us.

Please ensure you receive and retain a proof of postage. You must ensure that the goods are stored safely and in appropriate conditions until they are returned to us. Returned goods must be unused.

We will not accept the return of goods that we reasonably believe have been used. In such cases, you will be notified by e-mail that no refund will be made available to you and it will be your responsibility to arrange the return of the goods to you within 30 days of our e-mail regarding lack of refund.

DAMAGED OR FAULTY ITEMS
You are responsible for examining the goods following delivery. If the goods delivered are damaged or faulty in any way, please notify us within 14 working days from the delivery by e-mail/telephone.  Provided that the goods are unused and have been stored safely and in appropriate conditions, we will repair/replace the goods OR offer you a refund.

NON-DELIVERY OR INCORRECT ITEMS
Within the order packaging, you will find a Delivery Note listing goods that you ordered. If the goods delivered do not match those listed, please notify us within 14 working days from the delivery by e-mail: info@vincentiusbespoke.co.uk.

Provided that the goods are unused and have been stored safely and inappropriate conditions, we will replace the goods or offer you a refund.  In the absence of your notice within 3 working days, we shall not be liable in respect of undelivered, incorrect or defective goods if defects have occurred during transportation and would be apparent on examination. Please provide our Customer Services Team with your order number and keep the original packaging of the items via email or telephone call.
Goods must be returned to us within 14 working days of delivery. Please ensure that the returned parcel is properly sealed and that you receive and retain a proof of postage. If we accept your return and if you have chosen a refund, we will process the refund within 30 days of the goods. You will be notified by e-mail from our Customer Services Team.
Repairs, exchanges and replacements will be processed within 5 working days of receiving the goods. We are not liable for returned goods lost in transit. Your statutory rights remain unaffected.

 

KLARNA PAYMENT
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is made to Klarna.


Pay in [14] days: The payment period is from the shipment or the delivery date of the service. You can find the complete terms and conditions for the markets where this payment method is available here:
The United Kingdom, Germany, Sweden, Norway Denmark, Finland, Austria and the Netherlands

Slice it: With the financing service from Klarna you can pay for it in flexible or fixed installments. The instalment payment is due at the end of each month following submission of a separate monthly invoice by Klarna. Further Information regarding Slice It is subject to the Terms and Conditions and Standard European Consumer Credit Information: Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment.
For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna.
We can only offer you the payment methods available based on the results of the credit check.
General information about Klarna and the user terms can be found on: http://www.klarna.com

Your personal data is handled in accordance with applicable data protection law and in accordance with the information contained in Klarnas privacy statement.

(Last Updated August 2019)